Frequently Asked Question

Due to a design flaw in our InsideTrinity (LMS) site the site can only send reset requests to your default email address and that email has to be your TBC&GS email address. Which, we admit, is a bit circular. So, all you need is access to your TBC&GS email at all times and you can reset your password.

So how do you do this?  You have three main options:  

1. Add your TBC&GS email to your phone  

2. Add your TBC&GS email to an email client(e.g. Outlook, Windows Mail, Apple Mail, Thunderbird, etc.)  

3. Setup a forward from your TBC&GS email to a personal email address.

This article covers the third option. Follow the links above to see the other two options.

NOTE: Due to Federal Regulations we cannot setup this forward for you. You must set it up yourself.

If you forget your password we have a convenient "Forgotten Password" link available on the login page for insideTrinity (https://inside.tbc2day.edu). The problem, however, is that this sends the password reset email to your TBCGS email address.

To deal with this you simply need to setup a filter to forward the password reset request to a personal email address.

First make sure you've added a forwarding address to your account, you don't need to turn forwarding on just add a personal email address to your list of available forwards. Instructions on setting up forwards can be found here: https://support.tbc2day.edu/kb/faq.php?id=1

Next we want to setup a filter with the subject. You can find detailed instructions on setting up filters here: https://support.tbc2day.edu/kb/faq.php?id=23

1. So, in your email go to your settings (gear icon), See all settings,

2. Select "Filters and Blocked Addresses"

3. Click "Create a new filter" at the bottom

4. In the subject line put: InsideTrinity: Password reset request

5. Click "Continue"

6. Select a forwarding address (forward addresses must be setup ahead of time)

7. Save the filter

And you're done.